Return / Replacement Window & Condition

• A return or replacement request must be raised within 3 (Three) days from the date of delivery.
• For damaged, defective, missing, or incorrect products, the request must be raised within 24 hours of delivery along with photographic or video evidence.
• Requests raised beyond the prescribed timelines shall not be accepted under any circumstances.
• Refunds or replacements shall be initiated only after receipt, inspection, and approval of the returned product.
• Replacement requests are subject to availability of stock. If unavailable, a refund shall be processed.

Eligible Reasons for Return / Replacement

• Missing quantity or accessories
• Manufacturing defect
• Transit damage
• Wrong product delivered

Mandatory Return Conditions

For a return to be eligible:

• The product must be returned in unused, unaltered, and resalable condition.
• The return package must include:
• Original invoice / shipping label
• Original outer box and packaging
• MRP tags intact
• User manual
• Warranty card (if applicable)
• All original accessories (chargers, cables, adapters, etc.)
• Failure to comply with these conditions may result in rejection of the return.

Inspection & Verification

• All returned products undergo mandatory inspection and quality verification.
• If the product is found to be used, damaged, tampered with, incomplete, or inconsistent with the return claim, Digimate reserves the right to reject the return or refund.
• The determination made by Digimate pursuant to inspection shall be final and binding, subject to applicable law.

Refund Processing

• Approved refunds shall be processed to the original mode of payment within 7–10 working days from the date of approval.
• Digimate shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

Issues Beyond 3 Days (Warranty Period)

If an issue arises after 3 days of delivery but within the applicable warranty period, customers must contact Digimate at: care@digimate.co.in

Digimate does not guarantee immediate replacement or refund for warranty-related claims.

Non-Eligible Scenarios (Strict Exclusions)

• Requests based on subjective dissatisfaction including appearance, sound quality, or personal expectations.
• Physical damage not reported within 24 hours of delivery.
• Damage due to electrical surge, improper installation, mishandling, negligence, or misuse.
• Product repaired, modified, or tampered with by unauthorized persons.
• Serial numbers, seals, labels, or tags removed or altered.